PERFORMANCE REVIEWS


SESSION 8

Workplace happiness

Image credit: Forbes


NOTE TO STUDENTS

Students from the below groups will receive PIN numbers via email weekly to access activities on my iDoceo Connect platform and submit their exercises for correction.

601, 607, 612, 615, 619, 624, 680, 681, 689, 690 and 691

The solutions to exercises in this session will be published when the above groups have submitted them.


DO YOU HAVE A BUSINESS TEAM ALREADY?
START BUILDING UP YOUR COMPANY!!
  • Name and activity
  • What do you produce/sell?
  • Why do you need to hire somebody?


STRUCTURE

Contents:

  1. PERFORMANCE REVIEW
    1. Performance review benefits
    2. Describing performance
    3. Listening
    4. Checking understanding
    5. Useful expressions
    6. What category?
  2. SPEAKING
    1. Role play
  3. PROJECT TUTORIAL
    1. Your employee's performance review
  4. FORMS
    1. Performance appraisal samples


DRAFT YOUR PROJECT!!

You don't know where to start?
See some mixed-quality 2019-20 sample projects here:

Sample 1 with corrections
Sample 2 - Sample 3
Sample 4 - Sample 5
Sample 6 - Sample 7

INTRODUCTION

Ace your performance review

Image credit: University of Finlay.



What is a performance review?
Time for a review
A performance review is a formal assessment in which a manager evaluates an employee’s work performance, identifies strengths and weaknesses, offers feedback, and sets goals for future performance. Performance reviews are also called performance appraisals or performance evaluations. In the past, many organizations conducted annual performance reviews for their entire workforce; however, more and more companies are moving toward a frequent feedback performance management system in which managers conduct quarterly, monthly, or even weekly reviews. In fact, some organizations are doing away with formal performance reviews altogether in favor of more casual manager check-ins and one-on-ones.

When done right, performance reviews can help employees understand what they’re doing well, how they can improve, how their work aligns with larger company goals, and what is expected of them. Managers who use performance reviews effectively can more easily recognize high performing employees, correct issues before they become insurmountable, communicate expectations, encourage growth and development, and foster employee engagement.

Text credit: BambooHR


PREVIOUS SESSIONS
  1. Describing companies & Job ads
  2. Resumes & Cover letters
  3. Job market trends
  4. Job interviews
  5. Telephoning, meeting & networking
  6. Advertising for products
  7. Workplace happiness and motivation

I. PERFORMANCE REVIEW

Source: www.linguahouse.com

A. Performance review benefits

Why do companies give performance reviews? Complete the reasons below with the following words.

expect - feedback - get to know - increase - reward - work

A performance review is designed to ...

  1. give employees on their performance.

  2. let employees know which areas they need to on.

  3. communicate decisions such as a salary or a promotion.

  4. remind workers what their managers of them.

  5. employees who exceed expectations.

  6. help managers to the employee better.

Check answers


B. Describing performance

Describe each worker's performance with the adjectives below.

Excellent - Good - Satisfactory - Poor

  1. Joe is often late for work and never achieves his sales targets:

  2. Kate is very thorough but this often means that her work is a little slow:

  3. Daniel always does what his manager expects of him:

  4. Charlie always exceeds his sales targets. He often stays in the office later than everyone else:

Check answers


C. Listening
Performance review

Image credit: The Economic Times.


You are going to listen to a performance review between Tony, a customer service agent, and his manager. Which of the benefits in Exercise A did you notice? (4 answers)

expect - feedback - get to know - increase - reward - work

  1. Listen to the audio file.





Check answers


D. Checking understanding

Listen again and choose the best answer for each question below.



  1. How does Tony’s manager feel about his performance overall?


  2. What area does Tony need to work on?


  3. How many calls was Tony handling last year?


  4. How many calls is Tony handling this year?


  5. What is the increase in customer service costs this year?


  6. What salary increase does Tony's manager offer?


  7. How does Tony feel about his performance review?


Check answers


E. Useful expressions

Complete the expressions from the dialogue.


  1. We really (a) your (b) .

  2. (c) , your performance this year has been (d) , and I am (e) about that.

  3. The only (f) is with the (g) of your work.

  4. There are some (h) that could be (i) .

  5. When it (j) to (k) our customers happy, your work is excellent.

  6. Okay, that (l) .

  7. To be (m) , I (n) a bit more.

  8. I think you have a lot of (o) .

Check answers


REMEMBER!!

The marks obtained in the online exercises will NOT be taken into account for your final mark. So don't be scared to make mistakes and answer all questions even if you're not 100% sure that your answers are correct.



IN-CLASS

Do these exercises on your own, and then discuss your answers with your nearest classmate.


DISTANCE LEARNING

Send your guesses to your teacher, using the dedicated iDoceo Connect platform (only for groups specified above).

F. What category?

Now write the previous expressions (19-26) into the correct categories below:

  1. Giving positive feedback:





  2. Giving negative feedback:



  3. Accepting a decision:


  4. Expressing disappointment:


Check answers


IN-CLASS

Do this exercise on your own, and then discuss your answers with your nearest classmate.


DISTANCE LEARNING

Send your guesses to your teacher, using the dedicated iDoceo Connect platform (only for groups specified above).

II. SPEAKING

G. Role play

In pairs, practise a performance review.

  Manager (student A)

You are happy with some areas of your employee's work, but you are not so happy with other areas.


  Employee (student B)

Respond to Student A’s feedback.


Change roles and repeat the dialogue. Use expressions from this lesson.




In class
IN-CLASS ONLY

Do this activity with your partner.

III. PROJECT TUTORIAL

H. Your employee's performance review

Objective

The candidate you recruited in the previous sessions has now been working in your firm for several months. It is now time for a performance review.

  • Prepare the format of the review, using if you want samples (below or online).
  • Discuss the feedback you could give, and work more specifically on how you phrase your evaluation.

Remember: the evaluation of your dossier is based on the quality of your language, so simply checking cases will not be sufficient for the performance review.



In class
IN-CLASS ONLY

Do this activity with your partner.

IV. FORMS

I. Performance appraisal samples

Check the performance review on pages 50-53 of your English handout. You can use it as a template for your project.


Another example:

Performance review page 1
Performance review page 2
MORE FORMS
Follow this link to download other free performance appraisal samples.


TIP

Do not try to create your own performance review form. Feel free to use any ready-made form, but be original in your comments.


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